Documents

Response to recommendations

  • Correspondence from Mr Andrew Thorburn, Chief Executive Officer, NAB, dated 2 March 2017 (PDF 4531KB)
  • Correspondence from Mr Ian Narev, Chief Executive Officer, CBA, dated 2 March 2017 (PDF 252KB)
  • Correspondence from Mr Shayne Elliott, Chief Executive Officer, ANZ, dated 7 March 2017 (PDF 1025KB)
  • Correspondence from Mr Brian Hartzer, Chief Executive Officer, Westpac, dated 8 March 2017 (PDF 211KB)

Questions on notice and questions in writing

National Australia Bank

Commonwealth Bank of Australia

Australia and New Zealand Banking Group Limited

Westpac

Australian Bankers' Association

 

National Australia Bank

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
1QON Thistlethwaite Graeme Cowper

11

03/03/2017

(PDF 12KB)

 
2QON Thistlethwaite Confidentiality agreements

12

03/03/2017

 (PDF 11KB)
3QON Keogh Sedgwick review submission

16

03/03/2017

(PDF 12KB)

Annexure A (PDF 62KB)
4QON Keogh Sedgwick review submission

16

03/03/2017

 (PDF 13KB)
5QON Banks $36.5 million compensation to superannuation customers

19

03/03/2017

(PDF 15KB)

Annexure B (PDF 92KB)
Annexure C (PDF 149KB)
6QON King Paper statements

21

03/03/2017

 (PDF 15KB)
7QON Evans Small Business and Family Enterprise Ombudsman's report recommendations

28

03/03/2017

 (PDF 16KB)
8QON Evans Small Business and Family Enterprise Ombudsman's report recommendations

28, 29

03/03/2017

 (PDF 12KB)
9QON Hogan Financial incentives for frontline staff

29, 30

03/03/2017

 (PDF 14KB)
10QON Thistlethwaite Banking Code of Conduct breaches

31

03/03/2017

(PDF 14KB)

Annexure D (PDF 14KB)
11QON Thistlethwaite Legacy products

32

03/03/2017

 (PDF 15KB)
12QON Coleman Overcharging Superannuation clients Written

(PDF 27KB)

Annexure F (PDF 394KB)
Annexure G (PDF 331KB)
Annexure H (PDF 2,524KB)
Annexure I (PDF 1,280KB)
Annexure J (PDF 40KB)
Annexure K (PDF 518KB)
Annexure L (PDF 519KB)
Annexure M (PDF 38KB)
Annexure N (PDF 857KB)
Annexure O (PDF 895KB)
Annexure P (PDF 49KB)
Annexure Q (PDF 42KB)
Annexure R (PDF 1,721KB)
13QW Coleman Loans - Non-monetary default clauses

Written

 (PDF 13KB)
14QW Coleman Loans - Non-monetary default clauses

Written

 (PDF 14KB)
15QW King Online gambling

Written

 (PDF 12KB)
16QW Bandt Global emissions targets

Written

(PDF 12KB)

Annexure S (PDF 1,991KB)
17QW Bandt Global emissions targets

Written

 (PDF 13KB)
18QW Bandt Fossil fuel reduction pathways

Written

 (PDF 12KB)
19QW Bandt Fossil fuel reduction pathways

Written

 (PDF 13KB)
20QW Bandt Fossil fuel reduction pathways

Written

 (PDF 18KB)
21QW Bandt Global emissions targets

Written

 (PDF 13KB)

22QW

 Bandt Global emissions targets

Written

 (PDF 13KB)
23QW Bandt Climate change

Written

 (PDF 13KB)
24QW Bandt Climate change Written (PDF 12KB)
25QW Bandt Climate change Written (PDF 12KB)
26QW Evans Customer switching rates Written (PDF 12KB)
27QW Thistlethwaite Code of Banking Practice Written (PDF 15KB)
28QW Thistlethwaite Product Intervention Power Written (PDF 11KB)
29QW Thistlethwaite Submission to Proposals Paper for Product Intervention Power Written

(PDF 11KB)

Annexure T (PDF 185KB)
30QW Thistlethwaite Ramsay Review of External Dispute Resolution Schemes Submission Written

(PDF 12KB)

Annexure U (PDF 110KB)
Annexure V (PDF 56KB)
31QW Thistlethwaite Confidentiality Agreements Written (PDF 13KB)
32QW Thistlethwaite Comprehensive Credit Reporting regime Written

(PDF 12KB)

Annexure W (PDF 96KB)
33QW Thistlethwaite Sedgwick Review Submission Written (PDF 16KB)
34QW Thistlethwaite Chain of authority Written (PDF 26KB)
35QW Thistlethwaite Chain of authority Written (PDF 28KB)
36QW Thistlethwaite Loan approval process Written (PDF 11KB)
37QW Thistlethwaite Retrospective Compensation Scheme Written (PDF 18KB)
38QW Thistlethwaite Whistleblower policy Written (PDF 12KB)
39QW Thistlethwaite Sedgwick Review Written (PDF 18KB)
40QW Thistlethwaite Code Compliance Monitoring Committee Written (PDF 14KB)
41QW Thistlethwaite Credit cards Written (PDF 11KB)
42QW Thistlethwaite Credit cards Written (PDF 12KB)
43QW Thistlethwaite Credit cards Written (PDF 12KB)
44QW Thistlethwaite Credit cards Written (PDF 19KB)
45QW Thistlethwaite Credit cards Written (PDF 12KB)
46QW Thistlethwaite Credit cards Written (PDF 11KB)
47QW Thistlethwaite Credit cards Written (PDF 11KB)
48QW Thistlethwaite Credit cards Written (PDF 11KB)
49QW Thistlethwaite Credit cards Written (PDF 11KB)
50QW Thistlethwaite Credit cards Written (PDF 19KB)
51QW Thistlethwaite Credit cards Written (PDF 12KB)
52QW Thistlethwaite NAB Case Study - Peter Patience Written (PDF 14KB)
53QW Banks Risk management Written (PDF 14KB)
54QW Banks Risk management Written (PDF 15KB)
55QW Banks Mechanisms for detecting misconduct Written (PDF 14KB)
56QW Banks Risk management Written (PDF 23KB)

  

Commonwealth Bank of Australia

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
1QON Thistlethwaite Open Advice Review

10

07/03/2017

 (PDF 150KB)
4QON Thistlethwaite James Kessel

13

07/03/2017

 (PDF 190KB)
6QON Keogh Staff remuneration

19

07/03/2017

 (PDF 162KB)
7QON Keogh Staff remuneration

19

07/03/2017

 (PDF 157KB)
8QON Keogh Submission to the Sedgwick review

20, 21

07/03/2017

(PDF 221KB)

8.1QON (PDF 2,590KB)
8.2QON (PDF4,808 KB)
8.3QON (PDF 16,909KB)
9QON Keogh Deloitte review process

22

07/03/2017

 (PDF 125KB)
10QON Banks Committee Recommendation 7 - Risk management framework

23

07/03/2017

 (PDF 219KB)
11QON Kelly Small business loans

27

07/03/2017

 (PDF 184KB)
12QON Evans Customer switching rates

32

07/03/2017

 (PDF 209KB)
13QON Thistlethwaite Confidentiality agreements

34

07/03/2017

 (PDF 324KB)
14QON Thistlethwaite Whistleblower policy

34

07/03/2017

 (PDF 137KB)

14.1QON (PDF 9,041KB)
14.2 QON (PDF 404KB)
15QON Thistlethwaite Whistleblower protections

34

07/03/2017

 (PDF 122KB)
16QW Thistlethwaite Legacy products - Fees

35

07/03/2017

 (PDF 283KB)
17QW Thistlethwaite Staff individual agreements

35

07/03/2017

 (PDF 151KB)
18QW Thistlethwaite Staff individual agreements

36

07/03/2017

 (PDF 249KB)
20QW Coleman Open Advice Review Program

Written

 (PDF 126KB)
21QW Coleman Loans - Non-monetary default clauses

Written

 (PDF 186KB)

22QW

 Coleman Loans - Non-monetary default clauses

Written

 (PDF 120KB)
23QW King Paper statements

Written

 (PDF 136KB)
24QW King Paper statements

Written

 (PDF 151KB)
25QW King Paper statements

Written

 (PDF 199KB)
26QW King Online gambling Written (PDF 179KB)
27QW Bandt Global emissions targets Written (PDF 262KB)
28QW Bandt Global emissions targets Written (PDF 146KB)
29QW Bandt Fossil fuel reduction pathways Written (PDF 104KB)
30QW Bandt Fossil fuel reduction pathways Written (PDF 106KB)
31QW Bandt Fossil fuel reduction pathways Written (PDF 106KB)
32QW Bandt Global emissions targets Written (PDF 115KB)
33QW Bandt Global emissions targets Written (PDF 131KB)
34QW Bandt Climate change Written (PDF 119KB)
35QW Bandt Climate change Written (PDF 112KB)
36QW Bandt Climate change Written (PDF 106KB)
37QW Bandt Global emissions targets Written (PDF 160KB)
39QW Thistlethwaite Code of Banking Practice Written (PDF 342KB)
40QW Thistlethwaite Product Intervention Power Written (PDF 149KB)
42QW Thistlethwaite Ramsay Review of External Dispute Resolution Schemes Submission Written (PDF 123KB)
43QW Thistlethwaite Confidentiality Agreements Written (PDF 122KB)
44QW Thistlethwaite Comprehensive Credit Reporting regime Written (PDF 154KB)
45QW Thistlethwaite Sedgwick Review Submission Written (PDF 181KB)
46QW Thistlethwaite Chain of authority Written (PDF 124KB)
47QW Thistlethwaite Chain of authority Written (PDF 116KB)
48QW Thistlethwaite Loan approval process Written (PDF 148KB)
49QW Thistlethwaite Retrospective Compensation Scheme Written (PDF 141KB)
50QW Thistlethwaite Whistleblower policy Written (PDF 122KB)
51QW Thistlethwaite Sedgwick Review Written (PDF 227KB)
52QW Thistlethwaite Code Compliance Monitoring Committee Written (PDF 198KB)
53QW Thistlethwaite Credit cards Written (PDF 107KB)
54QW Thistlethwaite Credit cards Written (PDF 110KB)
55QW Thistlethwaite Credit cards Written (PDF 256KB)
56QW Thistlethwaite Credit cards Written (PDF 172KB)
57QW Thistlethwaite Credit cards Written (PDF 129KB)
58QW Thistlethwaite Credit cards Written (PDF 138KB)
59QW Thistlethwaite Credit cards Written (PDF 142KB)
61QW Thistlethwaite CommInsure Reviews Written (PDF 154KB)
62QW Thistlethwaite CommInsure Reviews Written (PDF 179KB)
63QW Thistlethwaite CommInsure Reviews Written (PDF 205KB)
65QW Thistlethwaite CommInsure Reviews Written (PDF 156KB)
66QW Thistlethwaite CommInsure Reviews Written (PDF 126KB)
67QW Thistlethwaite CommInsure Reviews Written (PDF 136KB)
68QW Thistlethwaite CommInsure Reviews Written (PDF 279KB)
69QW Thistlethwaite CommInsure Reviews Written (PDF 146KB)
70QW Thistlethwaite CommInsure Reviews Written (PDF 116KB)
71QW  Thistlethwaite CommInsure Reviews Written (PDF 151KB)
72QW Thistlethwaite CommInsure Reviews Written (PDF 144KB)
73QW Thistlethwaite CommInsure Reviews Written (PDF 133KB)
74QW Thistlethwaite CommInsure Reviews Written (PDF 145KB)
75QW Thistlethwaite CommInsure Reviews Written (PDF 133KB)
76QW Thistlethwaite CommInsure Reviews Written (PDF 107KB)
77QW Thistlethwaite CommInsure Reviews Written (PDF 109KB)
78QW Thistlethwaite CommInsure Reviews Written (PDF 108KB)
79QW Thistlethwaite CommInsure Reviews Written (PDF 142KB)
80QW Thistlethwaite CommInsure Reviews Written (PDF 183KB)
83QW Thistlethwaite CommInsure Reviews Written (PDF 462KB)
84QW Thistlethwaite CBA Case Study - Talia Written (PDF 276KB)
85QW Thistlethwaite CBA Case Study - Hilary and Glenn Ryan Written (PDF 324KB)
86QW Banks Risk management Written (PDF 287KB)
87QW Banks Risk management Written (PDF 305KB)
88QW Banks Mechanisms for detecting misconduct Written (PDF 325KB)
89QW Banks Risk management Written (PDF 273KB)

 

Australia and New Zealand Banking Group Limited

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
1QON Thistlethwaite Mr Tambyraja

46

07/03/2017

 (PDF 13KB)
2QON Thistlethwaite Mr Tambyraja

46

07/03/2017

 (PDF 13KB)
3QON Thistlethwaite Mr Tambyraja

46, 47

07/03/2017

 (PDF 10KB)
4QON Thistlethwaite Uniform Consumer Credit Code

50

07/03/2017

 (PDF 13KB)
11QON Keogh Organisational performance

57

07/03/2017

 (PDF 13KB)
12QON Bandt Global emissions targets

65, 66

07/03/2017

 (PDF 14KB)
13QON Thistlethwaite Staff confidentiality agreements

72

07/03/2017

 (PDF 68KB)
14QON Thistlethwaite Staff compensation payments

72

07/03/2017

 (PDF 66KB)
15QON Thistlethwaite Legacy products

72

07/03/2017

 (PDF 18KB)
16QON Thistlethwaite Whistleblower policy

72

07/03/2017

(PDF 13KB)

16.1QON (PDF 175KB)
18QW Coleman PWC report into One Path Business

Written

 (PDF 18KB)
19QW Coleman Loans - Non-monetary default clauses

Written

 (PDF 12KB)
20QW Coleman Loans - Non-monetary default clauses Written (PDF 23KB)
21QW King Online gambling Written (PDF 13KB)

22QW

 Bandt Global emissions targets Written (PDF 14KB)
23QW Bandt Global emissions targets Written (PDF 10KB)
24QW Bandt Fossil fuel reduction pathways Written (PDF 12KB)
25QW Bandt Fossil fuel reduction pathways Written (PDF 13KB)
26QW Bandt Fossil fuel reduction pathways Written (PDF 13KB)
27QW Bandt Global emissions targets Written (PDF 19KB)
28QW Bandt Global emissions targets Written (PDF 14KB)
29QW Bandt Climate change Written (PDF 10KB)
31QW Thistlethwaite Code of Banking Practice Written (PDF 18KB)
32QW Thistlethwaite Design and distribution obligations for financial products Written (PDF 10KB)
33QW Thistlethwaite Design and distribution obligations for financial products Written

(PDF 39KB)

33.1QON (PDF 429KB)
34QW Thistlethwaite Ramsay Review Written

(PDF 14KB)

34.1QON (PDF 160KB)
34.2 QON (PDF 114KB)
35QW Thistlethwaite Small Business and Family Enterprises Ombudsman Written (PDF 17KB)
36QW Thistlethwaite Credit reporting Written (PDF 9KB)
38QW Thistlethwaite Chain of authority Written (PDF 35KB)
39QW Thistlethwaite Chain of authority Written (PDF 24KB)
40QW Thistlethwaite Unsolicited offers Written (PDF 9KB)
41QW Thistlethwaite Compensation scheme Written (PDF 9KB)
42QW Thistlethwaite Whistleblowers Written (PDF 13KB)
43QW Thistlethwaite Sedgwick Review Written (PDF 14KB)
44QW Thistlethwaite Responsible lending - credit cards Written (PDF 13KB)
45QW Thistlethwaite Consumer credit insurance opt out provision Written (PDF 9KB)
46QW Thistlethwaite Fees Written (PDF 9KB)
47QW Thistlethwaite Fees Written (PDF 10KB)
48QW Thistlethwaite Interest on credit cards Written (PDF 10KB)
49QW Thistlethwaite Interest on credit cards Written (PDF 9KB)
50QW Thistlethwaite Interest on credit cards Written (PDF 10KB)
51QW Thistlethwaite Compensation scheme Written (PDF 9KB)
52QW Thistlethwaite Gerard Brown Written (PDF 14KB)
53QW Thistlethwaite Credit cards Written (PDF 9KB)
54QW Thistlethwaite Credit cards Written (PDF 10KB)
55QW
 Thistlethwaite Staff incentives Written (PDF 9KB)
56QW Thistlethwaite ANZ Case Study - Cristina Written (PDF 22KB)
57QW Thistlethwaite ANZ Case Study - Dianne Written (PDF 15KB)
58QW Banks Risk management Written (PDF 10KB)
59QW Banks Risk management Written (PDF 55KB)
60QW Banks Mechanisms for detecting misconduct Written (PDF 19KB)
61QW Banks Risk management Written (PDF 30KB)

 

Westpac

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
1QON Thistlethwaite David St Pierre

9

08/03/2017

 (PDF 108KB)
2QON Thistlethwaite David St Pierre

9

08/03/2017

 (PDF 109KB)
3QON Thistlethwaite David St Pierre

9

08/03/2017

 (PDF108KB)
4QON Thistlethwaite Anthony Bishop

9

08/03/2017

 (PDF 109KB)
5QON Thistlethwaite Anthony Bishop

9

08/03/2017

 (PDF 109KB)
6QON Thistlethwaite BT Superannuation

10

08/03/2017

 (PDF 108KB)
7QON Thistlethwaite BT Superannuation

10

08/03/2017

 (PDF 112KB)
9QON

Buchholz

 Credit cards

15

08/03/2017

 (PDF 108KB)
10QON Buchholz Credit cards

15

08/03/2017

 (PDF 109KB)
11QON Keogh Online gambling

18

08/03/2017

 (PDF 109KB)
12QON Keogh Online gambling

18

08/03/2017

 (PDF 109KB)
13QW Banks David St Pierre

21

08/03/2017

 (PDF 109KB)           
14QW King December 2016 Proposals Paper - Design and Distribution Obligations and Product Intervention Power

23

08/03/2017

 (PDF 109KB)
Attachment (PDF 5,756KB) 
15QW Kelly Australian insolvency laws

25

08/03/2017

 (PDF 117KB)
16QW Hogan Commonwealth government bonds for liquidity

32

08/03/2017

 (PDF 119KB)
17QW Thistlethwaite Confidentiality agreements

35

08/03/2017

 (PDF 108KB)
18QW Thistlethwaite Confidentiality agreements

35

08/03/2017

 (PDF 108KB)
19QW Thistlethwaite Whistleblower policy

35

08/03/2017

 (PDF 107KB)
Attachment 1 (PDF 639KB) 
Attachment 2 (PDF 120KB) 
20QW Thistlethwaite Whistleblower protections

35

08/03/2017

 (PDF 108KB)
21QW Thistlethwaite Legacy products

35, 36

08/03/2017

 (PDF 113KB)
Attachment (PDF 5,393KB) 

22QW

 Coleman Unlawful cross selling in Wealth Management

Written

 (PDF 109KB)
23QW Coleman Credit Cards

Written

 (PDF 111KB)
24QW Coleman Loans - Non-monetary default clauses Written (PDF 112KB)
25QW Coleman Loans - Non-monetary default clauses Written (PDF 115KB)
26QW King Online gambling Written (PDF 111KB)
27QW Bandt Global emissions targets Written (PDF 113KB)
28QW Bandt Global emissions targets Written (PDF 110KB)
29QW Bandt Fossil fuel reduction pathways Written (PDF 110KB)
30QW Bandt Fossil fuel reduction pathways Written (PDF 110KB)
31QW Bandt Fossil fuel reduction pathways Written (PDF 109KB)
32QW Bandt Fossil fuel reduction pathways Written (PDF 110KB)
33QW Bandt Fossil fuel reduction pathways Written (PDF 110KB)
34QW Bandt Climate change Written (PDF 108KB)
35QW Bandt Climate change Written (PDF 108KB)
36QW Bandt Climate change Written (PDF 109KB)
37QW Bandt Tax havens Written (PDF 110KB)
38QW Evans Customer switching rates Written (PDF 113KB)
39QW Thistlethwaite Code of Banking Practice Written (PDF 115KB)
40QW Thistlethwaite Product Intervention Power Written (PDF 108KB)
41QW Thistlethwaite Submission to Proposals Paper for Product Intervention Power Written (PDF 108KB)
Attachment (PDF 5,756KB) 
42QW Thistlethwaite Ramsay Review of External Dispute Resolution Schemes Submission Written (PDF 107KB)
Attachment (PDF 64KB) 
43QW Thistlethwaite Confidentiality Agreements Written (PDF 109KB)
44QW Thistlethwaite Comprehensive Credit Reporting regime Written (PDF 108KB)
46QW Thistlethwaite Chain of authority Written (PDF 108KB)
47QW Thistlethwaite Chain of authority Written (PDF 109KB)
48QW Thistlethwaite Loan approval process Written (PDF 108KB)
49QW Thistlethwaite Retrospective Compensation Scheme Written (PDF 112KB)
50QW Thistlethwaite Whistleblower policy Written (PDF 115KB)
51QW Thistlethwaite Sedgwick Review Written (PDF 111KB)
52QW Thistlethwaite Code Compliance Monitoring Committee Written (PDF 108KB)
53QW Thistlethwaite Credit cards Written (PDF 108KB)
54QW Thistlethwaite Credit cards Written (PDF 108KB)
55QW Thistlethwaite Credit cards Written (PDF 108KB)
56QW Thistlethwaite Credit cards Written (PDF 107KB)
57QW Thistlethwaite Credit cards Written (PDF 120KB)
58QW Thistlethwaite Credit cards Written (PDF 108KB)
59QW Thistlethwaite Credit cards Written (PDF 108KB)
60QW Banks Risk management Written (PDF 121KB)
61QW Banks Risk management Written (PDF 112KB)
62QW Banks Mechanisms for detecting misconduct Written (PDF 125KB)
63QW Banks Risk management Written (PDF 114KB)

 

Australian Bankers' Association

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
1QON Kelly Small business loans

59

08/03/2017

 (PDF 134KB)
2QON Kelly Housing loans

59

08/03/2017

 (PDF 134KB)
3QON Kelly Credit card loans

59

08/03/2017

 (PDF 76KB)
4QON Kelly Small business loans

59

08/03/2017

 (PDF 134KB)
5QON Kelly Small business and complaints

60

08/03/2017

 (PDF 127KB)
6QON Coleman Rate tracker mortgages

Written

 (PDF 470KB)
7QON Coleman Industry register

Written

 (PDF 157KB)
8QON Coleman Sedgwick review - implementing recommendations

Written

 (PDF 90KB)
9QON

Thistlethwaite

 Product Intervention Power Written (PDF 87KB)
10QON Thistlethwaite Submission to Proposals Paper for Product Intervention Power Written (PDF 840KB)
11QON Thistlethwaite Ramsay Review of External Dispute Resolution Schemes Submission Written (PDF 788KB)
12QON Thistlethwaite Customer Advocates Written (PDF 197KB)
13QW Thsitlethwaite Australian Small Business and Family Enterprise Ombudsman report recommendations Written (PDF 133KB)
14QW Thistlethwaite Sedgwick Review Submissions Written (PDF 73KB)
15QW Thistlethwaite Sedgwick Review Submissions Written (PDF 142KB)
16QW Thistlethwaite ABA Whistleblower Principles Written (PDF 133KB)
17QW Thistlethwaite Code of Banking Practice Written (PDF 172KB)
18QW Thistlethwaite Code Compliance Monitoring Committee Written (PDF 145KB)

 

Committee Secretariat contact:

Committee Secretary
Standing Committee on Economics
PO Box 6021
Parliament House
Canberra ACT 2600

Phone: (02) 6277 4587
economics.reps@aph.gov.au

About this inquiry

The Standing Committee on Economics will inquire into and report on a review of Australia's four major banks.



Past Public Hearings

08 Mar 2017:
07 Mar 2017:
03 Mar 2017:

more...

Inquiry Status

Completed

How to make a submission

The committee invites individuals and organisations to send in their opinions and proposals in writing (submissions)

Accessibility

We are committed to ensuring that everyone who wishes to can participate in the Committee’s inquiry. If you have accessibility requirements, please contact the Committee Secretariat.

Further information regarding accessibility can be found at www.aph.gov.au/Help/Accessibility